Repairs are categorized into three priority levels based on urgency and importance. This ensures that critical issues are addressed immediately while maintaining long-term house quality.
🚨 Priority 1: Urgent & Important (Within 24 Hours)
These repairs are high risk and must be resolved immediately to protect the safety and habitability of the house.
✔ Examples:
Water leaks or flooding
Gas leaks
Power failures
Fire-related damages
📞 Emergency? Call 112 first before reporting through Coloc Housing if the issue is life-threatening.
🔧 Priority 2: Important but Not Urgent (Within 2 Weeks)
These repairs cause frustration but don’t pose an immediate risk.
✔ Examples:
WiFi interruptions
Broken doorknobs
Furniture repairs
Refrigerator or washing machine malfunctions
Curtain track repairs
🎨 Priority 3: Low Priority (Long-Term Improvements)
These repairs don’t impact daily life, but improve the home’s quality over time.
✔ Examples:
Regular maintenance work
Cleaning gutters
Paint damage to walls