You have multiple ways to reach out for support:
Via the website: Log into your Coloc Housing account and click on the yellow support button at the bottom right of your dashboard.
Via the app: Log in to your account and click on the "support" button on the top right corner of the app.
Physical, house-related issues (repairs, maintenance)
Please reach out to Nicholas and Maren through the support button or Fixflo: https://colochousing.fixflo.com/issuereport/CreateIssue
Anything else: Contracts, replacements, admin… please contact your property manager:
Brussels, Liège: Justine (+32476580024)
Ghent, Antwerp, Leuven: Ornella (+32477790096)
Hours
We’re available Mon–Fri, 9:00–17:00 and reply within 1 business day.
We’re closed on weekends and holidays.
Emergencies
Call +32 2 615 44 19 outside hours only for:
Flooding or severe leaks causing damage
Spark, smoke, burning smell, or the whole house without power and resetting the fuses does not work
Everyone locked outside & no way of opening the outside door
Whole house without heating in winter
After repeated misuse, using this number incorrectly will now result in a €100 charge.